FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How do I change my delivery address after ordering?
How do I cancel my order?
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Can I amend my order?
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When will my order be shipped?
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How do I track my order?
You will receive an email once your order has been shipped with details including tracking number for your parcel. You can also track your order within the Trouble Maker 'My Account' section. Log in here.
My order arrived damaged, what do I do?
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I received the wrong items, what do I do?
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Orders
Below are some of are common questions about orders
Frequently asked question
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Frequently asked question
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Frequently asked question
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Frequently asked question
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Products
Below are some common questions about our products
Are your products Vegan?
Majority of Trouble Maker products are vegan. Look our for the Vegan tag on the product page.
Are your products tested on animals?
Trouble Maker products are never tested on animals.
Where can I find ingredient information?
You can find the ingredient information on the relevant products website display page or on the back of the product packaging. Some product have a peel & read label which show the ingredients.
When will an item come back into stock?
We try our best to make sure we get your favourite products back in stock as soon as possible. If the product is coming back in stock, you will be able to add a back in stock notification. Just type in your contact information, and you will receive an email once it is restocked.
How do I use this product?
All products will have a 'How to Use' section on the website display page. If you still are struggling to use the product, send us an email info@troublemakerbeauty.com and we will get back to you ASAP!